Contact our team
Support is available to help with account queries, deposits and withdrawals, technical faults, or general feedback. Contact the team any time via live chat, email or phone for prompt assistance. Include your account ID, registered email and a short description to speed handling. We process account queries, verification questions, payment checks and technical reports, and will reply via your chosen channel with clear next steps. See contact details in the table below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; account help) |
| General enquiries | [email protected] (billing and site information) |
| Affiliate enquiries | [email protected] (partner programme) |
| Phone | +64 9 372 5841 (calls & SMS) |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-20:00 NZST |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or when documents are required. Include a clear subject line plus your full name, account ID and current contact details to avoid delays. Attach relevant documents and state the issue concisely so we can process your request efficiently from your registered email address.
Contact Form
Response Time
Support requests are usually handled quickly. Most inquiries are answered within one business day. Simple account and payment questions are often resolved in a few hours via live chat or email. More complex issues may take longer depending on their nature and any necessary checks. We’ll keep you updated and aim to resolve each case as promptly as possible.
Feedback
Share feedback, suggestions or ideas to improve Goldbet. Tell us about design, payments, games or promotions - any detail helps. Feedback is reviewed carefully and used to improve the service, fix issues and refine the user experience. Send a message via live chat or email and our team will review it promptly.