Privacy Policy
We operate Goldbet and take privacy seriously. This page explains how we collect, use and protect personal information when you register, deposit, play or contact support. The policy covers the types of data we gather, how that data is processed, the security measures we apply, cookie and tracking use, your rights over personal information and how we share data with service providers. Read the sections below to understand what we hold about you, why we hold it and how you can manage or request changes to your data.
Types of data we collect
Personal data - name, email, date of birth, address, phone number and identity documents provided for verification.
Technical data - device details, IP address, browser type, operating system and connection logs used for security and site operation.
Transactional data - deposit and withdrawal records, transaction IDs, payment method details and betting history (including stakes and wins) usually recorded in NZD where applicable.
How information is used
Account setup and verification. We use personal and identity data to open accounts, confirm age and comply with legal checks.
Service delivery. Transactional and technical data enable deposits, withdrawals, game access and customer support responses.
Security and fraud prevention. Logs and activity data are used to detect suspicious behaviour and protect accounts.
Data protection and security practices
Encryption. Data in transit is protected using industry-standard TLS encryption. Personal and financial records are stored with access controls.
Access controls. Only authorised staff and third-party processors with a need-to-know can access your data for specified purposes.
Retention. We retain data as required for legal, compliance and business purposes, then securely delete or anonymise records when no longer needed.
Cookies and tracking technologies
Cookies are used to keep you logged in, remember preferences and measure site performance. Session cookies and persistent cookies are both in use.
Third-party trackers may run for analytics and advertising. You can manage cookie preferences via the site cookie settings and browser controls.
User rights regarding data
Access. You may request a copy of personal data we hold about you.
Correction. Submit updates to rectify inaccurate or incomplete information through your account or support.
Deletion. You can request account closure and deletion of personal data, subject to retention obligations for compliance or dispute resolution.
How to act. Contact support via live chat or email to exercise any right; identity verification may be required before changes are applied.
Data sharing and third parties
Service providers. We share data with payment processors, game providers, verification services and analytics partners to deliver services.
Legal and regulatory. Data may be disclosed to comply with lawful requests, investigations or to enforce terms and protect rights.
Vendor safeguards. Third parties operate under contracts limiting use to specified purposes and requiring data protection measures.
Updates to this privacy policy
Policy changes. We may update this policy to reflect operational or legal changes. Significant changes will be communicated via the account or site notice.
Effective date. The current policy version and effective date are available on this page. Check here periodically for updates.