Safe Gambling

We take responsible play seriously and provide clear tools and guidance to help you stay in control. Our approach focuses on prevention, transparency and practical limits so gambling remains recreational. Use account controls, short breaks and recognised support services if gambling stops being fun. We expect members to follow age and conduct rules and to use the options available in their account to manage time and spend. Contact support if you need help with any responsible gambling feature.

Goldbet Responsible Gambling

Guidance and controls are available to all account holders. The Goldbet Responsible Gambling section lists tools, policies and contact options so you can act quickly when needed. Availability depends on account status and local rules.

Player Protection Principles

Protection is based on clear rules and self-management. Account holders must be of legal age and provide accurate information. Behavioural safety focuses on preventing harm, limiting losses and promoting informed decisions.

Managing Your Activity

Deposit and Loss Limits

Set daily, weekly or monthly deposit and loss limits in your account settings. Limits take effect immediately or after a short processing period. Lowering limits is straightforward; increasing limits may include a delay for safety.

Session and Time Limits

Use session and play-time limits to control how long you access gambling services. Timers and automatic log-outs are available to help enforce breaks and reduce continuous play.

Self-Exclusion

Self-exclusion temporarily or permanently blocks access to your account. You can request a time-out or longer exclusion through account settings or via customer support. During exclusion you will not be able to place bets or open new accounts.

Recognising Signs of Problematic Behaviour

Warning signs include chasing losses, staking more than planned, neglecting work or family, borrowing to gamble, mood changes after playing, and failed attempts to stop. Early recognition allows for quick action.

Practical Guidance for Staying in Control

Set a clear budget before you start. Use the limits and timers in your account. Avoid gambling when tired, stressed or under the influence. Keep records of deposits and losses and review them regularly. Do not chase losses - take a break and reassess.

Access to Professional Help and Support Organisations

If gambling causes concern, seek professional support. Contact local services such as Gambling Helpline NZ or other national problem-gambling organisations for counselling and resources. Look for in-person, phone or online support in your region.

Contact and Next Steps

If you need help setting limits or starting a self-exclusion, contact our support team via the help centre in your account. For urgent or clinical support, reach out to recognised helplines and local health services for immediate assistance.